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SMS Communication Policy

This SMS Policy is designed to comply fully with U.S. telecommunications regulations, carrier requirements, and The Campaign Registry (TCR) standards for registered business messaging (including RingCentral).

1. Purpose

This policy governs all SMS communications sent by PrimeNest Properties LLC (“PrimeNest Properties”).

2. Message Types & Use Cases

Depending on your relationship with us, messages may support internal operations (among PrimeNest Properties employees and contractors, such as coordination and logistics) or external communications (with customers, property owners, tenants, investors, and contractors).

We send SMS messages for:

  • Customer care
  • Transaction updates
  • Appointment reminders
  • Account notifications
  • Conversational or one-to-one messages tied to a request or ongoing relationship
  • Marketing (only with express written consent)

3. Consent Requirements

We obtain consent through:

A. Website Forms

B. Verbal Consent Script

“Do you agree to receive SMS messages from PrimeNest Properties? Message frequency varies. Message & data rates may apply. Reply STOP to opt out, HELP for support. Full terms are available at https://primenestohio.com/terms-of-service/.”

For written records and call logs, the same disclosures are published at https://primenestohio.com/privacy-policy/, https://primenestohio.com/terms-of-service/, and https://primenestohio.com/sms-communication-policy/.

C. Written Consent

  • Signed forms or email confirmation
  • Stored and documented

D. Customer-Initiated Contact

  • Implied consent when users message us first

4. Required Disclosures

All SMS communications include:

  • Brand identification (PrimeNest Properties / PrimeNest Properties LLC as registered with carriers)
  • Opt-out instructions (STOP)
  • Help instructions (HELP)
  • Message frequency notice
  • Data rate disclaimer

5. Sample Messages

  • “PrimeNest Properties: Your property closing is scheduled for Friday. Reply STOP to opt out.”
  • “PrimeNest Properties: New investment opportunity available. Reply STOP to opt out.”
  • “PrimeNest Properties: Appointment confirmed for 2 PM tomorrow. Reply STOP to opt out.”

6. Opt-Out Management

  • Users may opt out by replying STOP
  • Opt-outs are immediately honoured, logged and retained
  • No further SMS will be sent after opt-out

7. Help Support

Users may reply HELP to receive:

8. Data Protection

  • SMS data is securely stored
  • Used only for intended purposes
  • Not shared externally

No mobile opt-in or text message consent will be shared with third parties or affiliates.

9. Prohibited Practices

We DO NOT:

  • Send messages without consent
  • Purchase or share contact lists
  • Send prohibited content
  • Misrepresent message purpose

10. Recordkeeping

We maintain:

  • Consent logs
  • Message logs
  • Opt-in/opt-out records

For compliance audits and regulatory requirements.

11. Compliance & Enforcement

Failure to comply may result in:

  • Account suspension
  • Legal penalties
  • Carrier blocking

12. Contact

PrimeNest Properties LLC
17 E Broad Street, Newton Falls, Ohio 44444
Phone: (330) 878-4320
Email: sms@primenestohio.com
Website: https://primenestohio.com

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